Effective 28 October 2026. Adnexapro wallets hold prepaid funds for advertising services. This page explains when those funds may return to the original payment method.
Delivered spend is not refundable
Amounts already used for campaign delivery are not refundable. Pause campaigns if you need to stop further spend.
Unused balance
Unused prepaid balance may be considered for refund to the original processor method if the account is in good standing, the payment is not under dispute, and identity checks succeed. Refunds are not instant and may take the processor’s settlement time. Bank fees and FX differences can mean the amount you receive is not identical to the amount you paid.
Errors and duplicate charges
If a payment succeeded twice in error, or credited the wrong account, email [email protected] from the account address with times and amounts. Do not file a chargeback until we have had a reasonable chance to reverse the duplicate.
Policy violations
Funds may be withheld if the account is suspended for fraud, restricted content, or acceptable-use violations, to the extent allowed by law and processor rules.
How to request
Write to [email protected] with the account email, payment references, and the amount you believe is unused. We may ask for identity documents if the refund is large or the profile is incomplete.